Privacy Policy

Last Updated: January 26, 2026

1. Introduction

Welcome to NeplenChat ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business messaging service.

2. Information We Collect

We may collect the following types of information:

Contact Information: Phone numbers, names, and profile information provided through WhatsApp.
Message Content: Text messages, images, documents, and other media sent through our service.
Usage Data: Information about how you interact with our service, including timestamps and message delivery status.
Device Information: Basic device and browser information for service optimization.

3. How We Use Your Information

We use the collected information to:

Provide and maintain our WhatsApp messaging service
Respond to your inquiries and fulfill your requests
Send you relevant notifications and updates
Improve our services and user experience
Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and encrypted during transmission.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

With your consent
To comply with legal requirements
With service providers who assist in our operations (under strict confidentiality agreements)
Through WhatsApp/Meta's platform as required for message delivery

6. WhatsApp Business Platform

Our service operates through the WhatsApp Business Platform provided by Meta. Your use of WhatsApp is also subject to WhatsApp's Privacy Policy and Terms of Service.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Opt-out of marketing communications
Lodge a complaint with a supervisory authority

9. Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@neplen.com
Website: https://chat.neplen.com